Refund and Returns Policy
We appreciate your business and stand by the craftsmanship of our lighting products. Should you need to return or exchange an item, here’s what to expect:
1. Return Period Eligible items can be returned within 30 days of delivery.
2. Conditions for Return
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Item must be in unused, resalable condition
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All original packaging and labels must be included
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Proof of purchase is required
3. Exclusions
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Customized or special edition pieces
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Open-box clearance items
4. Initiate a Return Email [email protected] with your order details. We’ll guide you through the next steps.
5. Refund Method Once we receive and inspect the item, refunds are issued to your original payment method.
6. Faulty or Damaged Products If you receive a damaged or defective item, reach out immediately. We will offer a replacement or refund.
7. Return Shipping Unless the product was faulty, return shipping costs are the buyer’s responsibility.
Questions?
Email: [email protected]